* Provide first class support within a busy call center environment
to customers via telephone
* Achieve and maintain call handling and quality based statistics
* Effective use of the systems and tools available to the Support
Centre
* Track and document information regarding customers and their
queries in call tracking database
* Contribute to overall team performance, including support and
assistance of other team members
* Promote additional client services as required
PERSONAL SUCCESS PROFILE:
* Excellent Customer service skills with a minimum of 1-year customer
service experience
* Requirements needed to work at home include a quiet space to take
calls and high speed broadband with wireless ability
* Excellent communication skills to include verbal, written and
listening
* Ability and willingness to solve problems and provide support
* Experience in an environment where adherence to a schedule is of
the utmost importance
* Good knowledge and understanding of internet, broadband etc
* Must be able to work in a high volume, fast paced, goal-oriented
environment
* Must have strong initiative, be positive and a quick learner with
attention to detail
* Ability to work independently and in a team environment
* Resilient and calm with an ability to assist customers and drive
brand loyalty
* Ability to manage time wisely to meet call handle time and work
with targets
* Leaving certificate or equivalent
WE OFFER YOU:
* Salary of ?**Apply on the website**,**Apply on the website** per
year plus Performance Bonus Plan and incentives
* An exciting full-time, permanent job in a fast-paced environment
* Excellent company benefits including pension, life assurance,
education allowance, discounts on gym memberships and phone plan to
name a few
* Opportunities for development and promotion
* In-house recognition and rewards schemes.
#WAH
THE PURPOSE OF THIS JOB DESCRIPTION IS TO PROVIDE A CONCISE STATEMENT
OF THE MAJOR RESPONSIBILITIES OF THIS POSITION IN A STANDARDISED
FORMAT. IT IS NOT INTENDED TO DESCRIBE ALL ELEMENTS OF THE WORK THAT
MAY BE PERFORMED AND SHOULD NOT SERVE AS THE SOLE CRITERIA FOR
PERSONNEL DECISIONS AND ACTIONS.
Responsibilities:
* Provide first class support within a busy call center environment
to customers via telephone
* Achieve and maintain call handling and quality based statistics
* Effective use of the systems and tools available to the Support
Centre
* Track and document information regarding customers and their
queries in call tracking database
* Contribute to overall team performance, including support and
assistance of other team members
* Promote additional client services as required
PERSONAL SUCCESS PROFILE:
* Excellent Customer service skills with a minimum of 1-year customer
service experience
* Requirements needed to work at home include a quiet space to take
calls and high speed broadband with wireless ability
* Excellent communication skills to include verbal, written and
listening
* Ability and willingness to solve problems and provide support
* Experience in an environment where adherence to a schedule is of
the utmost importance
* Good knowledge and understanding of internet, broadband etc
* Must be able to work in a high volume, fast paced, goal-oriented
environment
* Must have strong initiative, be positive and a quick learner with
attention to detail
* Ability to work independently and in a team environment
* Resilient and calm with an ability to assist customers and drive
brand loyalty
* Ability to manage time wisely to meet call handle time and work
with targets
* Leaving certificate or equivalent
WE OFFER YOU:
* Salary of ?**Apply on the website**,**Apply on the website** per
year plus Performance Bonus Plan and incentives
* An exciting full-time, permanent job in a fast-paced environment
* Excellent company benefits including pension, life assurance,
education allowance, discounts on gym memberships and phone plan to
name a few
* Opportunities for development and promotion
* In-house recognition and rewards schemes.
#WAH
THE PURPOSE OF THIS JOB DESCRIPTION IS TO PROVIDE A CONCISE STATEMENT
OF THE MAJOR RESPONSIBILITIES OF THIS POSITION IN A STANDARDISED
FORMAT. IT IS NOT INTENDED TO DESCRIBE ALL ELEMENTS OF THE WORK THAT
MAY BE PERFORMED AND SHOULD NOT SERVE AS THE SOLE CRITERIA FOR
PERSONNEL DECISIONS AND ACTIONS.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
